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What Our Customers Say

Horsleys of Gainsborough Testimonials

At Horsleys of Gainsborough, customer service and satisfaction is of the highest importance to us. Being a long established family business, we tend to do things a little differently. We pride ourselves in going that little bit further in providing you with good old fashioned service. Easy for us to say, but you don't have to take it from us! Please read the testimonials below and find out why, after over a hundred years of trading, we're still number one.




Feedback from Our Customers

The carpet I bought was fantastic quality and very competitively priced. Also have to mention the excellent customer service you receive when you shop at Horsleys! I will definitely be returning for my next carpet. Thank you.

Testimonial by Deborah on Facebook

Now had my entire house re-floored by Horsleys. Always a great service, competitive prices and quality products. A really great, independent local store!

Testimonial by Kim on Facebook

Very happy with my new carpets. Great value and excellent customer service. Won't be going anywhere else from now on!!

Testimonial by Caron on Facebook

Fantastic local company. Will always try to send work their way. Brilliant service and very helpful members of staff.

Testimonial by Mark on Facebook

Would highly recommend this shop to anyone. Friendly staff who offer a superb standard of service.

Testimonial by Tracy on Facebook

Always very impressed with service, delivery and carpet fitting. Definitely wouldn't go anywhere else for carpets!

Testimonial by Claire on Facebook

Just been in and the service was great. Carpet ordered and gets fitted Friday. Thank you to the lovely gentleman.

Testimonial by Shelly on Facebook

Outstanding customer service and great value. All the staff go out of their way to help you.

Testimonial by Jo on Facebook

Always use Horsleys for my carpets, furniture and electricals. Gets my vote any day.

Testimonial by Pam on Facebook

One of the few family businesses left in Lincolnshire and a pleasure to deal with.

Testimonial by Tommy on Facebook

Great local store with a fantastic product range. Good prices and a great service!

Testimonial by Nathan on Facebook

You can always count on Horsleys. Top local business.

Testimonial by Jodie on Facebook

Laminate flooring fitted 12 months ago. Excellent!

Review by Jenny on Facebook

Quality, competitive, local and friendly service.

Review by Daniel on Facebook

I'd just like to say a big thank you for all your help. The freezer is working great and the delivery guys were spot on. The carpet looks absolutely amazing and has been fitted like a dream. I will definitely be coming back to Horsleys again soon. Yvonne was a star and so helpful, as well as everyone else. I will be recommending Horsleys to everyone. Well done keep up the good work!

Message from Dan

Always a fantastic service and great value!

Testimonial by Kay on Facebook

Always give the best service.

Testimonial by Linda on Facebook

Fab service and quality products.

Review by Karen on Facebook

Fantastic products and service.

Review by Sarah on Facebook

Top quality, traditional local business.

Comment by Kevin on Facebook

Lovely family business.

Review by Dawn on Facebook

Ordered a dishwasher at 10am, delivered and fitted by 2.00pm the same day. Excellent service.

Excellent service from staff at Horsleys. Ordered a washing machine they didnt have but they could get. Arrived today delivery guys were very polite and cheerful. Will be ordering again very soon.

Testimonial by Kelly on Facebook

Helpful and friendly staff willing to go the extra mile for customers. Keep up the excellent service.

Excellent service from the guy in the appliances department, helpful and able to recommend exactly what I needed. Equally lovely guys that delivered and installed my new washing machine.

Testimonial by Gemma on Facebook

Excellent service from everyone in the shop to the 3 lads who came to fit our stair carpet, level our hall floor and then fit the flooring in the hall - all very helpful and professional. We are really pleased with the work done and the price - it all looks amazing.

Testimonial by Carol on Facebook

Thank you so much for all of your help over the last few months, after having a water leak and needing to replace about 60% of the flooring in our home, you were sympathetic and helpful. Special thanks to Harry & Carl for putting up with us (me!) changing our minds a couple of times! Keith & Mark the fitters were efficient and friendly and it was great we could pop out whilst they just got on with it. As the kitchen was being dismantled, we also took the opportunity to replace our fridge and freezer and Tom gave useful advice and arranged efficient ordering and delivery. Great job as always, wouldn’t hesitate to recommend!

Testimonial by Clare on Facebook

Outstanding service from you guys today, washing machine broke this afternoon, new one bought and then delivered by 4pm. Fantastic local business, thank you.

Testimonial by Clare on Facebook

Always great service, had a few items over the years, beds, wardrobes and today a washing machine. Called in last night, with help from a member of staff got the one I wanted and next day it got delivered and fitted in the time they said. Take note Argos this is how you do it!! Always lovely staff too.

Testimonial by Hayley on Facebook

Fantastic service. I discovered my washing machine had broken beyond repair this morning, so I popped into Horsleys was given advice on the best washing, bought one, and had it delivered less than an hour later! First class service.

Testimonial by Clare on Facebook

I would like to thank Horsleys for the wonderful service received over the last few years. When our washing machine gave up, I could not ask for a better service than to have same day delivery of a new machine, connected for me and with the broken one removed, all at a price equivalent to internet shopping. Many thanks, yet again.

Testimonial by Kevin on Facebook

Had 2 carpets fitted today. The carpet fitter was nice and friendly (even my 6 year old son said what a nice man he was), really pleased with the work done and the quality of the carpets - thank you so much.

Testimonial by Charlotte on Facebook

Just been in and the service was great. Carpet ordered and gets fitted Friday. Thank you to the lovely gentleman.

Testimonial by Shelly on Facebook

Latest News

  • Spring Savers Spring Savers
    June is here and there's a spring in our step here at Horsleys of Gainsborough! Buy any carpet this month and receive a free underlay upgrade, providing extra comfort and adding that extra little spring in your step! View a...
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