Horsleys of Gainsborough are committed to safeguarding the privacy of our website visitors and customers. This privacy policy explains the data we collect and how we will treat your personal information.

GDPR Regulations

In the EU’s General Data Protection Regulation (GDPR), Personal Data is defined as any information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that person.

How We Use Your Information

The following privacy policy will outline how Horsleys and Co (Gainsborough) Limited will collect and use your data. This is done so that we can complete our measure cards in order to come and measure premises for flooring and order book with name, address, telephone number. We also use your personal data to follow through on orders, send out bills and to put onto our customer database. This database is only used for previous customer orders. No information is passed on to any other third party. The database will be kept for a maximum of 30 years.

Why do we need to collect and store personal data?

In order for us to do any of the above, we must collect and store your data firstly for correspondence purposes. We will ensure that the information collected will only be used for its intended purpose and does not constitute an invasion of your privacy. Horsleys and Co (Gainsborough) Limited may wish to contact you for marketing purposes, however we would contact you for additional consent for that purpose if not already given.

Will we share your personal data?

We may need to pass your details onto third parties who are either contracted to, or part of the Horsleys and Co (Gainsborough) Limited group of companies. Any third parties who we do pass your details onto are obliged to store your details securely and only process them if responding to you on our behalf. When the time comes that they no longer require your personal data, they will dispose of this accordingly and in line with our company policy. If we wish to pass your personal data to a third party, we will only do so with your explicit consent, unless we are legally obliged to do so otherwise.

How will we use the personal data we collect about you?

Processing data constitutes as collecting, storing and using. We will process this data in accordance with the GDPR. We will do our utmost to keep your information accurate and up to date and not keep it longer than is necessary. Horsleys and Co (Gainsborough) Limited may issue occasional reminders to all customers to keep their contact details up to date and will update them accordingly. Please be advised that there is information that we are required to keep in accordance with the law, such as information needed for tax and audit purposes. Personal data may be held for longer than these periods, however this will depend on the individual needs of the company.

Under what circumstances will we contact you?

We will only ever contact you when necessary, or when you have requested that we do so. We do not mean at any point to be intrusive or ask for unnecessary information. We will do our best to ensure that the information we hold is as secure as possible to minimise the risk of unauthorised access or disclosure.

Can you request what we hold about you?

If you want to see what personal data we hold on you and how it is processed, you may contact us to request this. This is known as a Data Subject Access Request (DSAR) and you must request this in writing (either by post or email), providing the necessary identification before any information is released. If Horsleys and Co (Gainsborough) Limited do store any of your personal data, you may request information on the following:

• The categories of personal data collected, stored and processed.
• How long the data will be stored.
• Details of your rights to correct, erase, restrict or object to such processing.
• Information about your right to withdraw consent at any time.
• How to lodge a complaint with the supervisory authority.
• If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.

Contact details of the GDPR Owner

If you wish to submit a DSAR, or have any questions regarding this privacy statement, you must do so in writing using the details on our contact page. When requesting this information, we will require forms of ID to process this data and act accordingly. Horsleys and Co (Gainsborough) Limited will accept the following forms of ID when information on your personal data is requested: passport, photo driving licence, utility bill (from the last three months) or a notarised ID document.

Use of Cookies

To make this site simpler, small data files are placed on your computer. These are known as cookies. Most big websites do this too. They improve things by remembering settings, so you don’t have to keep re-entering them whenever you visit a new page. Cookies also measure how you use the website so we can make sure it meets your needs. A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. Session cookies will be deleted from your computer when you close your browser.

We collect information about your computer and about your use of this website, including your geographical location, browser type, referral source, length of visit and number of page views. We also use cookies that store basic data on your interactions with Joomla and Virtuemart, the CMS running this website. This system also creates log files, allowing us to record visitors’ use of the site. These logs are automatically generated from all our visitors, which we use to make improvements to the layout of the site and to the information in it, based on the way that visitors move around it. Log files do not contain any personal information about you.

We use Google Analytics to analyse the use of our website. We will never use this statistical tool (or allow any third party) to track or to collect any personally identifiable information. Google will not associate your IP address with any other data held by Google. Neither we, nor Google will link or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any personally identifiable information from any source.

Rejecting Cookies

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking Tools, Internet Options, Privacy and selecting Block all cookies using the sliding selector. Blocking all cookies will however have a negative impact on the usability of this website.

Links to Other Websites

Our website contains links to our partners, as well as other external sites. You should note, that if you click through to any of these external sites, we do not have control over that site (unless it is a website which forms part of the Horsleys and Co (Gainsborough) Limited Group of companies). We cannot be responsible for the protection of any information that you provide to these other websites as they are not governed by this privacy statement. You should always exercise caution and look at the privacy statement of whichever website it is that you are visiting.

Policy Changes

Horsleys and Co (Gainsborough) Limited reserves the right to change this privacy policy and will post any revisions on this web site. Your continued use of this web site will be subject to the then-current privacy policy.